Why We Work Online
Thoughtful, accessible and evidence-based counselling - wherever you are.
At The Naum Centre, we've intentionally chosen to be a predominantly online counselling practice.
It wasn't simply a response to changing technology or the way people work today. It was a deliberate decision based on what we believe makes counselling more accessible, sustainable and easier to fit into everyday life.
For many people, finding the time and energy to attend an appointment can be one of the biggest barriers to seeking support. Between work, study, parenting, caring responsibilities and commuting, travelling to a counselling session isn't always practical.
By working primarily online, we're able to remove many of those barriers while providing the same thoughtful, collaborative and evidence-based counselling experience.
Is Online Counselling Effective?
In short - yes.
A growing body of research has found that online counselling can be just as effective as face-to-face therapy for many common mental health concerns, including anxiety, depression, stress, grief and relationship difficulties.
Research consistently shows that one of the strongest predictors of successful counselling isn't whether you meet in an office or over video - it's the quality of the relationship between you and your counsellor.
When people feel understood, supported and able to engage openly in the counselling process, meaningful change can happen regardless of where the conversation takes place.
For many clients, being in their own familiar environment can actually make it easier to relax, speak openly and integrate what they discuss into everyday life.
Why More People Are Choosing Online Counselling
It fits into real life.
Counselling is most helpful when it's something you can realistically continue. Removing travel time and making appointments easier to attend often means people are able to prioritise their wellbeing more consistently.
It's accessible.
Whether you live in a regional community, travel frequently, have mobility challenges or simply have a busy schedule, online counselling makes professional support easier to access from anywhere in Australia.
It offers greater flexibility.
Attend your appointment from home, your workplace or another private space that feels comfortable to you. Many clients appreciate being able to return to their day without needing to commute across the city.
It's private.
Some people feel more comfortable attending counselling from a familiar environment rather than visiting a clinic. Online appointments can provide greater privacy while still offering a genuine therapeutic connection.
It supports continuity.
Life changes. You might move interstate, travel for work or relocate temporarily. Online counselling allows you to continue working with the same counsellor without unnecessary interruptions.
Online Counselling FAQs
Here are answers to some of the questions we're asked most often.
Looking for something else?
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For many people and many common mental health concerns, yes. Research has consistently found that online counselling can achieve outcomes comparable to face-to-face therapy when there is a strong therapeutic relationship and active engagement in the counselling process.
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All appointments are conducted via our practice portal, Zanda, which integrates secure Zoom video sessions. You'll receive a private meeting link before your appointment.
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Not at all. Zoom is designed to be simple to use, and we'll provide everything you need before your appointment. If you experience any technical difficulties, we'll help you work through them.
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Technology isn't perfect. If the connection is interrupted, we'll reconnect as quickly as possible and continue your session.
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Yes. We use secure video conferencing and treat your privacy and confidentiality with the same care and professionalism as we would during an in-person appointment.
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Some of our counsellors may be able to offer limited face-to-face appointments in Melbourne where appropriate. If this is something you're interested in, please contact us to discuss availability.
What to Expect
Online counselling is much like meeting in person, just through a secure Zoom video appointment.
You'll receive a confirmation email before your appointment with your Zoom link and any information you need beforehand.
At the scheduled time, you'll join the video session and meet with your counsellor just as you would in a consulting room. Together, you'll explore what's brought you to counselling, discuss your goals and work collaboratively towards meaningful change.
Many people are surprised by how quickly online counselling begins to feel natural.
Getting the Most from Online Counselling
A few simple steps can help you get the most from your appointment:
Choose a quiet, private space where you won't be interrupted.
Use headphones if they help you feel more comfortable or improve sound quality.
Check your internet connection before your appointment.
Silence notifications on your phone or computer where possible.
Allow yourself a few minutes afterwards to reflect before returning to your day.